Ways to send an order
www.morenaspain.gr uses courier services of SPEEDEX for the safe and fast delivery of products. The shipping cost is charged to the user / customer and included in the order.
DOMESTIC MISSIONS :
1) THROUGH A BANK WITH SIMPLE COURIER 2.00 €
2)CASH ON DELIVERY WITH CLEAR COURIER 3.50 € (2.00 € COURIER + 1,50 € CASH ON DELIVERY)
3) FREE TRANSPORT for purchases over € 40
* Prices include VAT
All orders will be shipped from 4 to 10 business days from your order. In shipments weighing more than 2 kilos, the customer is charged an additional 0,50 € per kilo for shipping costs. In remote areas, there is no extra charge. Upon receipt from the nearest SPEEDEX store by the customer, there is no charge for a remote area.
Delivery may be delayed:
- During periods of high commercial traffic.
- Due to adverse weather conditions.
- In case of force majeure
MISSIONS EXTERNAL:
1)By courier – Elta, which is more safe with delivery to your space without losing your products.
Delivery time is about 4 - 10 days.
Delivery may be delayed:
- During periods of high commercial traffic.
- Due to adverse weather conditions.
- In case of force majeure
2) by simple mail ,without knowing if it will be delivered to your area or you will pick up after a notice.
In this case, if the products will be lost, the company assumes no responsibility.
The charge of courier depends on the weight of your order
We will give you the bank account to deposit the cost of sending and the money of the products in any way you choose and then your order will be sended
At your disposal,
Thank you
PRODUCT RETURNS
Right of withdrawal from the contract
If you transact as a consumer, you may withdraw from the Contract within 14 calendar days without cause. The withdrawal period expires after 14 calendar days from the day you or a third party designated by you, other than the carrier, has acquired or controlled the products physically, or in the case of ordering more products after 14 calendar days. from the day that you or a third party designated by you, other than the carrier, has acquired or controlled the last product. To exercise your right of withdrawal, you can either inform AVS GROUP by post at Smirnis 7 - Patras , or by calling +30 2693025602 or by emailing: e-shop@avsgroup.gr expressing your decision to withdraw from this Agreement expressly (eg by sending a letter or email). You can also use the withdrawal form shown in the Appendix below, without being mandatory. To withdraw within the prescribed period, it is sufficient to send your communication about the exercise of the right of withdrawal before the expiry of the withdrawal period.
Retreat Results
If you withdraw from this Agreement, we will refund you without delay and in any event within 14 days of the date we learned of your withdrawal, all payments we have received from you, including delivery costs (except from any additional delivery costs incurred in the original place of delivery if you have chosen another delivery method than the basic and least expensive method we offer). The refund will be made using the same payment method you used for the original transaction. In any case, you will not be charged for this refund. Without prejudice to the foregoing, we may, however, withhold the return either until we receive all the products back or until we have evidence that you have returned the products, whichever comes first.
DEFECTIVE PRODUCT RETURN
The following applies to defective product returns:
If you find that the product you ordered does not, at the time of delivery, comply with the terms of the Contract, you should contact us immediately by calling us at +30 2693025602 and we will provide further instructions. actions. You can deliver it to the courier company that we will ship to your home. You must return the product along with the receipt you received when you delivered the product. We will carefully review the returned product and will notify you by e-mail within a reasonable time if you are eligible for a refund or replacement (if applicable). Refunds or replacement of the product will take place as soon as possible and in any case within 14 days of the day we have confirmed by email that you are entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred in returning the product. Your refund will be made the same as the purchase payment.
Your legal rights under applicable law are not affected.
DIFFERENCE
Earlier Violation If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products within the prescribed time we will notify you by e-mail to let us know if you wish, under these conditions, AVS GROUP bears no responsibility for any situation beyond its own responsibility and will do its utmost to serve you humanely.
In cases where you have placed an online order and upon receipt you find that any (or any) of the total order is missing, please contact us, to arrange all the details required and to send you the goods you did not receive. additional charge.
Modification of the terms of this Agreement - www.morenaspain.gr reserves the right to modify or revise the terms and conditions of the trades.
In case of non-delivery of the ordered goods (and if there has been an unjustifiably long time since the order was placed), please contact a representative of www.morenaspain.gr. For your best and fastest service, we would like to advise you order sent to the e-mail address you stated when ordering.
